We understand that sometimes purchases are not always right and you are welcome to return your item/s back to us for a refund, exchange or store credit. Returns for a refund or credit note are free, with the exception of a $7.50 AUD restocking fee. 

Returns Period: Australian Customers

Returns or exchanges will only be accepted with proof of purchase on items within 14 days from the date of delivery. Items returned outside this period will not be accepted.

Returns Period: International Customers

Returns or exchanges will only be accepted with proof of purchase on items within 21 days from the date of delivery. Items returned outside this period will not be accepted.

Refunds & Credit Notes: All Orders

Items must be in original condition and must not have been worn, altered or washed. Every clothing item shipped has a tag attached. Once this tag has been removed, the garment is no longer returnable. Anything returned or exchanged that does not meet our requirements will be sent back, and a refund or exchange will not be permitted.

We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our specified timeframe.

Change of mind sale items do not qualify for a refund or store credit unless the item is faulty. We make sure all of our pieces are sent in the best condition, but if you receive anything damaged, please email us right away at [email protected]!

RQ The Label ™ offers a 10% discount code for all new subscribers. All items purchased using this discount code are eligible for a refund, exchange or credit note.

International customers receiving credit notes shall receive their credit notes at the current exchange rate in AUD. We do not refund international prepaid tax and duties paid at the time of checkout. Should you wish to return an item, contact your local customs office to obtain your tax refund.

Credit Notes

Credit notes cannot be returned or refunded and are valid for 12 months from the date of issue.

The process for returning your order is detailed below:

Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges), credit note, or refund on the purchase price excluding the shipping cost, if applicable, directly to the original method of payment used for purchase. You will receive an email notification once your return is processed, and this will occur within 5-7 working days of receiving your return.

Refunds

Please allow up to 7 working days for your refund to be processed and up to an additional 5 days for the funds to reach your account depending on your payment method.

Credit Notes

Please allow up to 7 working days for your credit note to be processed.

Download a copy of the Returns Form.