RETURNS POLICY
We understand that sometimes purchases are not always right and you are welcome to return your item/s back to us within 14 days of receiving. We offer refunds and store credits subject to the following terms and conditions:
RETURN CONDITIONS
The item(s) must be in its original condition with the original packaging and all tags/garment stickers attached. Any garments that appears to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any marks, stains, makeup stains, odours that smell of perfume.
SALE/PROMOTIONAL CODE ITEMS
Sale items are eligible for a credit note only. No refunds on sale items. This includes any sale items, items purchased using any promotional codes or items purchased during a promotional period. Please select items during promotional/sale periods carefully to avoid any disappointments.
FINAL SALE
Final sale items are not eligible for a refund or credit note. We can only offer a direct exchange on final sale items so please select items carefully.
FAULTY ITEMS
If you have received a faulty item please email us at [email protected] with supporting imagery so we can determine the next course of action. All items will be assessed upon the return and deemed faulty by RQ The Label. Faulty items do not include those that have already been worn.
CANCELLATION POLICY
No cancellations or changes can be made once an order has been placed.
COST OF RETURNS
A fee of $10 will be applied for returns requesting a refund, FREE for customers wanting a credit note. Any costs involved will not be reimbursed.
Please include your returns form or packing slip in your return parcel otherwise, we will not be able to recognise your return.
RETURNS AND EXCHANGE TIMELINE
We try our hardest to turn your returns around as quickly as possible. Please allow 3-5 business days for your return to be processed and email you with a credit note. All credit notes will be sent via email so please be sure to double check your email address.
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