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RETURNS & EXCHANGES

RETURNS & EXCHANGES

Returns Period: Australian Customers

Returns or exchanges will only be accepted with proof of purchase on items within 14 days from the date of delivery. Items returned outside this period will not be accepted.

Returns Period: International Customers

Returns or exchanges will only be accepted with proof of purchase on items within 14 days from the date of delivery. Items returned outside this period will not be accepted.

Refunds & Credit Notes: All Orders

Full price change of mind orders returned in their original condition and within the returns period can be returned for a full refund, excluding the cost of shipping.

Change of mind sale items do not qualify for a refund or credit note unless the item is faulty.

International customers receiving credit notes shall receive their credit notes at the current exchange rate in AUD.

Items must be in original condition and must not have been worn, altered or washed. All packaging shipped with your order must be returned.

Every clothing item shipped has a tag attached. Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our returns timeframe.

Credit Notes

Credit notes cannot be returned or refunded and are valid for 12 months from the date of issue.

RQ THE LABEL™ does not refund international prepaid tax and duties paid at the time of checkout. Should you wish to return an item, contact your local customs office to obtain your tax refund.

We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable. Items exchanged will be re-sent at our cost.

HOW TO PROCESS A RETURN

The process for returning your order is detailed below:

PROCESSING TIMES

Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges), credit note, or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5-7 working days of receiving your return.

Refunds

Please allow up to 7 working days for your refund to be processed and up to an additional 5 days for the funds to reach your account depending on your payment method.

Credit Notes

Please allow up to 7 working days for your credit note to be processed.

Unclaimed Parcels

Parcels that are returned to us as 'Unclaimed' or 'Rejected' by the customer will not quality for a refund. Instead you will be issued with a credit note valid for 12 months.

RETURNS FORM

Download a copy of the Returns Form.

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