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RETURNS & EXCHANGES

RETURNS & EXCHANGES

All returns for refund, store credit, and exchange are free, with the exception of a $5.00 AUD restocking fee.

Returns Period: Australian Customers

Returns or exchanges will only be accepted with proof of purchase on items within 14 days from the date of delivery. Items returned outside this period will not be accepted.

Returns Period: International Customers

Returns or exchanges will only be accepted with proof of purchase on items within 21 days from the date of delivery. Items returned outside this period will not be accepted.

Refunds & Credit Notes: All Orders

Change of mind sale items do not qualify for a refund or credit note unless the item is faulty. We make sure all RQ pieces are sent in the best condition, but if you receive anything damaged, please email us right away!

International customers receiving credit notes shall receive their credit notes at the current exchange rate in AUD.

Items must be in original condition and must not have been worn, altered or washed. Every clothing item shipped has a tag attached. Once this tag has been removed, the garment is no longer returnable. Anything returned or exchanged in worn condition or without tags will be sent back, and a refund or exchange will not be permitted. We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our returns timeframe.

Credit Notes

Credit notes cannot be returned or refunded and are valid for 12 months from the date of issue.

We do not refund international prepaid tax and duties paid at the time of checkout. Should you wish to return an item, contact your local customs office to obtain your tax refund.

We do not refund initial shipping charges for items returned. Your own return postage costs are not refundable. Items exchanged will be re-sent at our cost.

HOW TO PROCESS A RETURN

The process for returning your order is detailed below:

PROCESSING TIMES

Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges), credit note, or refund on the purchase price excluding the shipping cost, if applicable, directly to the original method of payment used for purchase. You will receive an email notification once your return is processed, and this will occur within 5-7 working days of receiving your return.

Refunds

Please allow up to 7 working days for your refund to be processed and up to an additional 5 days for the funds to reach your account depending on your payment method.

Credit Notes

Please allow up to 7 working days for your credit note to be processed.

Unclaimed Parcels

Parcels that are returned to us as 'Unclaimed' or 'Rejected' by the customer will not quality for a refund. Instead you will be issued with a credit note valid for 12 months.

RETURNS FORM

Download a copy of the Returns Form.

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