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FREE STANDARD SHIPPING ON ALL AUSTRALIAN ORDERS

Orders & Shipping

SHIPPING WITHIN AUSTRALIA

For shipping within Australia, we use Australia Post. Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the email.

Regular Delivery

Metro deliveries will arrive within 3-5 business days from the date of shipment, regional deliveries may take an additional 2-4 days.

When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email please contact us.

Regular Shipping Prices

FREE standard shipping on any order.

Express Delivery

Metro deliveries will arrive within 1-2 business days from the date of shipment, regional and international deliveries may take an additional 2-4 days.

When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email please contact us.

Express Shipping Prices

$10 express shipping on any order.

INTERNATIONAL SHIPPING

For shipping outside of Australia, we use Australia Post's International Express service. Once your order has been shipped, a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the email.

$15 express shipping on any order (excluding duties and taxes).

Metro deliveries will arrive around 6 business days from the date of shipment. 

Australian Dollars, Taxes & Duty

All product prices indicated, and payments made on the Australian Online Store are in AUD currency. GST is added to the order total for all shipments within Australia.

Any custom fees, duties or taxes determined by your local customs authority may include;

1. Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.

If a Delivery Duty Unpaid (DDU) destination is selected at checkout taxes and duties will be payable upon your order arriving in your country. This will be noted in the checkout process. For these countries, we are unable to estimate the amount of taxes and duties your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs office. For more information contact your local customs office.

Items you exchange will be re-sent at the cost of RQ The Label, however, return postage costs are not refundable. RQ The Label do not refund prepaid tax and duties paid at the time of checkout. Should you wish to return the item for a refund or exchange, contact your local customs office to obtain your tax refund.

ORDERS

All Orders

Orders placed prior to 12pm AEST will be shipped same day. During holiday periods this may differ slightly due to an increase in demand.

In the case of any delay to processing times, you will be notified by email.

Item Availability

Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.

If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.

Changes To Your Order

If your order has already been processed, RQ The Label accepts no responsibility for incorrect details entered. However, our returns process is available for changing incorrect items.

Shipments that are rejected by the receiver will result in the customer incurring redirection fees.

RQ The Label reserves the right to cancel any order after purchase.

Order Details & Payments

Order details are available in order confirmation emails, and in My Account for customers who were logged in when placing their order. Alternatively contact [email protected] for all online store and order enquiries.

Please note transaction processing is based in Australia, however, your bank may apply international transaction fees.

QUESTIONS WE HAVE NOT ANSWERED?

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