We understand that sometimes purchases are not always right and you are welcome to return your items back to us within 14 days of delivery.

RETURN CONDITIONS

• Full priced items or items purchased using the 10% new subscriber code are eligible for a refund, exchange or credit.
• Please note, we deduct a $10 return fee on all refunds. There is no return fee on exchanges or credit.
• Sale items are eligible for an exchange or credit. There are no refunds on sale items. Sale items are items purchased using a promotional code (e.g. EOFY, Black Friday/Cyber Monday and Boxing Day).
• Final sale items are marked 'final sale' and are not eligible for a refund, exchange or credit.
• The item(s) must be in original condition and packaging, with tags attached. Please note, intimates must not be returned due to health and hygiene laws.
• If you are returning an item with boning, please ensure that the item is packed with care and the boning has not been bent or folded. We will not accept returns where boning has been misshapen.
  

INTERNATIONAL RETURNS

• We do not provide exchanges on international orders.
• Full priced items are eligible for a refund or credit, and sale items are eligible for credit only.
  

FAULTY ITEMS

• If you have received a faulty item please email us at info@rqthelabel.com with supporting imagery so we can determine the next course of action.
• Items must be identified as faulty by the customer within 30 days of delivery and will be assessed upon the return and deemed faulty by our team.
• Faulty items do not include those that have already been worn.

CANCELLATION POLICY

• No cancellations or changes can be made once an order has been placed.
  
  Please note, we do not tolerate bullying or harassment. Please treat our staff with kindness and respect, and we will do our best to accommodate your requests.

LODGING A RETURN

• Ship your item/s back to the address below with a copy of a Returns Form with your order, ensuring all details are completed. Please note, we do not cover return shipping costs.
• Once received, your return will be processed within 5 business days and you will be sent a confirmation email.
• For exchanges, you'll be sent a confirmation email once the exchange has been processed with the new tracking number. All exchanges are sent with Express Post for Australian orders.
• For refunds, please allow up to 10 business days for the returned funds to show in your account.
• Please note rq. is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
  

RETURN DELIVERY ADDRESS

rq. Returns
3/193 Maribyrnong Road
Ascot Vale 3032 VIC Australia