RETURNS POLICY

RETURNS & EXCHANGES

We understand that sometimes purchases are not always right and you are welcome to return your items back to us within 14 days of delivery.

RETURN CONDITIONS

  • The item(s) must be in original condition and packaging, with tags attached. Please note: intimates must not be returned due to health and hygiene laws.
  • If you are returning an item with boning, please ensure that the item is packed with care and the boning has not been bent or folded. We will not accept returns where boning has been misshapen.
  • Please note, we deduct a $10 return fee on all refunds. There is no fee on exchanges or credit.
  • Items purchased using the 10% new subscriber code are eligible for a refund, exchange or credit.
  • Sale items are eligible for an exchange or credit. There are no refunds on sale items. Sale items are items purchased using a promotional code (e.g. EOFY, Black Friday/Cyber Monday and Boxing Day).
  • Final sale items are marked 'final sale' and are not eligible for a refund, exchange or credit.

INTERNATIONAL RETURNS

  • We do not provide exchanges on international orders.
  • Full priced items are eligible for a refund or credit, and sale items are eligible for credit only.

FAULTY ITEMS

  • If you have received a faulty item please email us at info@rqthelabel.com with supporting imagery so we can determine the next course of action.
  • Items will be assessed upon the return and deemed faulty by our team.
  • Faulty items do not include those that have already been worn.

CANCELLATION POLICY

  • No cancellations or changes can be made once an order has been placed.

HOW TO PROCESS A RETURN

LODGING A RETURN

  • To lodge a return, send your items to the following address. Please include a Returns Form with your order, ensuring all details are completed.
  • Please note, we do not cover return shipping costs.
  • Once received, your return will be processed within 5 business days. Please allow up to 10 business days for the returned funds to show in your account.
  • Please note rq. is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

RETURN DELIVERY ADDRESS

rq. Returns
10A Ulm Street
Scullin ACT 2614 Australia

QUESTIONS WE HAVE NOT ANSWERED?