Shipping policy

SHIPPING IN AUSTRALIA 

For shipping within Australia, we use Australia Post. Once your order has been shipped a notification will be sent to your nominated email address.

STANDARD SHIPPING

We offer free standard shipping on all Australian orders. Metro deliveries will arrive within 3-5* business days from the date of shipment, regional deliveries may take an additional 2-4* days.

When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email please contact us.

EXPRESS SHIPPING

We offer express shipping within Australia for a flat rate of $10.00. Metro deliveries will arrive within 1-2* business days from the date of shipment, regional and international deliveries may take an additional 2-4* days.

When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email please contact us.

*Please note there may be delays with Australia Post that are out of our control.

INTERNATIONAL SHIPPING

For shipping outside of Australia, we use Australia Post and DHL Express. Once your order has been shipped, a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the email.

International shipping prices can be found at checkout.

CURRENCY, TAXES AND DUTY

All product prices indicated, and payments made on the Australian Online Store are in AUD currency. GST is included in the order total for all shipments within Australia.

Any custom fees, duties or taxes determined by your local customs authority may include sales tax applied by your country for purchases from Australia; and duties charged for processing by your country.

If a Delivery Duty Unpaid (DDU) destination is selected at checkout taxes and duties will be payable upon your order arriving in your country. We are unable to estimate the amount of taxes and duties your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs office. For more information contact your local customs office.

Items you exchange will be re-sent at the cost of RQ The Label ™, however, please note that return postage costs are not refundable. RQ The Label ™ do not refund prepaid tax and duties paid at the time of checkout. Should you wish to return the item for a refund or exchange, contact your local customs office to obtain your tax refund.